TERMS and CONDITION
Dear Customers;
We try to serve you best food as possible however if you think the product that we have served you does not meet your satisfaction.
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REFUND POLICY:
Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund. If you wish to change or cancel your Order, you may contact us before we start to cook your meal.
Refunds can be accepted under following terms:
1. Meal is not prepared/cooked
2. Food consumption is less than 1%
Any other terms are not excepted
Delivery of your Order: Estimated times for deliveries and collections are provided by us and are only estimates. We cannot guarantee that Orders will be delivered or will be available for collection within the estimated times.
Payment authorisation: Where any payment you make is not authorised, your Order will not be processed or communicated to us by the card payment provider. If your payment is rejected, please call us to process payment over the phone if its possible.
CANCELLATION POLICY:
An order may be cancelled for a full refund as long as preparation has not been started.
PRICING & AVAILABILITY
We try to make sure all details including descriptions and prices displayed in our website and mobile app are correct, however, sometimes errors may ocur. has the right to correct this errors by reconfirming with you. We can cancel and fully refund you If we are unable to confirm this order.
DELIVERY / COLLECTION TIMES
Times given for collection and delivery are only approximate;
CONTACT ADDRESS:
- 7 Woodlands parade Woodlands Road Ditton,ME20 6HE
- 01622718401
- info@dittongrill.com
